Refund Policy
We value our customers and aim to ensure satisfaction with every purchase. Please read our refund policy carefully before placing your order.
Eligibility for Refunds
Refunds are only processed under the following conditions:
Incorrect Item Received
If you received the wrong product, we will exchange it for the correct item at no additional cost.Significantly Misdescribed Product
If the product you received is significantly different from the description on our website, you may be eligible for a refund or exchange.
To be considered for a refund or exchange, you must contact us within 5 days of receiving your order and provide clear proof of the issue (such as photos or a video).
Non-Refundable Situations
All sales are final unless one of the conditions above is met. We do not offer refunds for reasons such as:
Change of mind
Misunderstanding the product details
Normal wear and tear or misuse
How to Request a Refund
If you believe you are eligible for a refund or exchange, please contact us at:
📧 help@vvaping.com
Include your order number, a description of the issue, and any relevant photos or videos. Our team will review your request and respond within 2–3 business days.